Terms of service

We process all orders within 1–3 business days.

We work with multiple fulfillment partners across India, so delivery timelines may vary based on product availability and location.

Estimated delivery time:
– Metro cities: 3–6 business days  
– Other locations: 5–10 business days  

Cash on Delivery (COD) is available on selected products and serviceable pin codes.

Once your order is shipped, tracking details will be shared via SMS or email.

Please note:
• COD orders may require confirmation before dispatch.
• Delivery timelines may be affected by courier delays, weather conditions, or operational issues.
• Incorrect or incomplete address details may result in delayed or failed delivery.
• Refused COD orders will not be eligible for re-shipment.

For any shipping-related queries, contact us at:
lumo@lu-store.com